- Our game catalogue and lobby
- Bonuses and their terms
- How payments work across our casino account
- Ways to play and player account tools
- Player experience and support
Our game catalogue and lobby
At westace we operate a single, fast lobby that groups every title by mechanic instead of by theme, so players can transfer from a hold-and-win slot to a live blackjack table in two clicks. The collection is structured around video slot games, classic table titles, dealer in a live game rooms and a sportsbook module, each having its own filter for volatility, provider and minimum stake. New releases are flagged for fourteen days, and we surface a “recently played” rail that remembers the last twenty games a member opened, which keeps return sessions short on scrolling.
| Section | Primary content | Typical stake range | Sample providers |
|---|---|---|---|
| Video slots | Hold-and-win, megaways, cluster pays, jackpots | 0.10 – 100 | Pragmatic Play, NetEnt, Nolimit City |
| Classic tables | Roulette, blackjack, baccarat, casino poker | 0.20 – 500 | Evolution, Ezugi, Pragmatic Live |
| Live dealer | Game shows, VIP blackjack, speed roulette | 0.50 – 10,000 | Evolution, Pragmatic Live |
| Crash and instant | Aviator-style, plinko, dice, mines | 0.10 – 1,000 | Spribe, Hacksaw, proprietary |
| Sportsbook | Pre-match and in-play on 30+ sports | 0.10 – 5,000 | Kambi feed, internal traders |
Search in the lobby is server-side, so typing “book” returns both Book of Dead and football outright markets without a page reload. westace Each category loads under 250 ms on a contemporary 4G connection because we cache thumbnails and game metadata on a content delivery network rather than pulling them from the provider on every visit.
Bonuses and their terms
Our promotions are drafted by the same product team that ships the games, which is why the wagering multiples, max bet during bonus play and titles that qualify are posted next to every offer rather than buried in a distinct terms page. A sign-up package, regular reload offers, bundles of free spins, a loss-back rebate and a tiered rewards scheme sit in addition to one-off tournaments applied to defined recent releases.
| Offer | How it starts | Bonus type | Wagering | Max bet while active |
|---|---|---|---|---|
| Welcome package | First deposit, opt-in | 100% up to 500 + 200 free spins | 35x bonus | 5 |
| Weekly reload | One deposit Wed–Sun | 50% up to 250 | 30x bonus | 5 |
| Free spin bundle | Deposit of qualifying net or more | 50 spins on a named slot | 25x winnings | 5 |
| Loss-back rebate | Net losses Mon 00:00 – Sun 23:59 | 10% cash, no wagering | 0x | Not applicable |
| Loyalty tiers | Real-money turnover | Cash, spins, higher rebate, personal manager | Varies by tier | Varies by tier |
Money from the bonus are stored in a individual wallet from real cash, and the cashier shows the playable balance in real money first, which keeps the maths straightforward when a member wants to combine standard play with an offer at present available. Contributions to wagering are weighted: slot games 100%, most live dealer tables 10%, selected table games 5% and a short blacklist contributes zero, and that list is published within the bonus page rather than solely in fine print.
How payments work across our casino account
We process deposits through cards, electronic wallets, instant banking, prepaid payment vouchers and a curated set of crypto tokens, with the list of available options tailored to the country shown on the account. The minimum deposit amount begins at 10, the maximum is defined per method and per KYC tier, and the cashier approves a method before the player sets an amount so that fees and limits are visible on the same screen.
| Method | Deposit | Withdrawal | Typical speed | Notes |
|---|---|---|---|---|
| Visa / Mastercard | Yes | Yes | Instant / 1–3 banking days | 3-D Secure required |
| Skrill / Neteller | Yes | Yes | Instant / under 24 h | Excluded from welcome bonus |
| Instant bank transfer | Yes | Yes | Instant / under 24 h | Open Banking rails |
| Prepaid voucher | Yes | No | Instant | Deposit only |
| Bitcoin, Ethereum, USDT | Yes | Yes | After 1 network confirmation | Internal conversion at mid-market |
Withdrawals follow the same method used for the deposit whenever the regulator and the payment provider allow it, and any surplus balance is paid to a verified bank account or wallet after identity confirmation. Our pending window is twelve hours, giving the risk team time to run AML checks without holding money longer than necessary, and our players can check the status move to “Processing” and then “Paid” inside the cashier history.
Verification and limits
Identity, address and source-of-money checks are requested contextually: a fresh account is asked for a photo ID and a proof of address before the first withdrawal above 2,000, and source-of-money evidence is requested solely when cumulative withdrawals cross the regulatory threshold, which avoids unnecessary friction for casual players.
Ways to play and player account tools
Players are able to use a desktop browser, a browser using a phone or tablet, a native Android application and a web-style progressive app on iOS, all sharing unified wallet so balance, bonus state and loyalty progress stay in sync. The interface is built around a left-rail menu that collapses to a bottom tab bar on phones, and each game tile carries a provider logo, an RTP badge and a volatility tag so a session can be filtered by the data a player actually cares about.
| Feature | What it does | Where to find it |
|---|---|---|
| Reality check | Pop-up every 30, 60 or 120 minutes | Account → Responsible play |
| Deposit cap | Daily, weekly or monthly cap | Account → Responsible play |
| Loss cap | Hard stop on net loss | Account → Responsible play |
| Time-out | 24 h to 6 weeks | Account → Responsible play |
| Account self-exclusion | 6 months to permanent | Account → Responsible play |
| Game history | Per-game stake, win and time stamp | Account → History |
| Two-factor login | TOTP or SMS code | Account → Security |
| Favourites | Pinned games on lobby top | Lobby → heart icon |
Inside a real-time dealer room a player can pin the bet spread, switch camera angles, chat with the dealer and tip from the same control bar, and the bar remembers its position between hands so it does not cover the betting grid. The sportsbook module shares the same cashier, the same bonus wallet and the same responsible-play limits, which means a member cannot accidentally double a funding limit by switching from casino to sports without seeing the warning first.
Player experience and support
Support runs from a staffed inbox 24 hours a day, with live chat available during peak hours and a callback option for account-defined questions that need identity confirmation. The support centre is searchable by keyword and by product area, and the top twenty questions are answered with short videos rather than text walls because most of them concern bonus wagering, withdrawal timing and verification, which are easier to demonstrate than to describe.
We measure experience through session length, repeat-visit rate, withdrawal approval time and resolution time on support tickets, and those four numbers are reviewed in every weekly product stand-up. When a metric slips, the team looks for the smallest change that can navigate it back, which is why most updates to the lobby, our cashier and the bonus screens are shipped as small, named releases rather than large monthly overhauls.
Our casino is a working product, not a marketing surface, and the same lobby that a new member sees on day one is the lobby that a five-year veteran sees on day fifteen hundred, with their own favourites, limits and bonus state layered on top.